Sandhills Software, Inc. was founded in 1999 to develop tools for the language translation industry. Sandhills Software has worked closely with leading translation organizations to develop the first Web based Intranet/Extranet application to manage all aspects of the document translation process. The so-called Language Translation Resource Automation Console (LTRAC) system combines a series of public and password protected Web pages to create an Intranet/Extranet environment for your company and customers. In addition to LTRAC, Sandhills Software has also developed PDFCount for Acrobat and the email automation application 4MailHandler.
Fig. 1: LTRAC Vendor Management: Selection and editing of Vendor information within the LTRAC system is very easy and effective
LTRAC (Language Translation Resource Automation Console) is a complete 100% Web based Customer Relationship Management (CRM) and Project Management (PM) tool especially designed for language service providers of all sizes. LTRAC includes a central dynamic database of translation customers (Clients), in-house project managers (Employees), language professionals as subcontractors (Vendors), and individual project details with all related files. All information is contained in a single database. All users have real time access anytime and anywhere using their Web browser. Dependent of the role in the workflow, you can access different modules of the system.
LTRACTM Turn-Key Program: Custom System Setup guided by Sandhills Software's expertise, guidance and best practices. All strategies come with a fixed-bid implementation guarantee.
LTRACTM Quick Start Program: Designed for companies who require little customization of the LTRAC workflow and are ready to start using LTRAC as is. The LTRAC Quick Start service includes a low-cost training program to jumpstart the implementation. Includes customization of LTRAC with your corporate logo, public, intranet and extranet pages as well as forms.
Various Support and Hosting Services. For additional information and pricing, please contact Sandhills Software
Fig. 2: LTRAC Project Management: The entry page of an Employee shows a well organized overview and allows fast access to all important aspects of projects
LTRAC is a very powerful web application handling all aspects of the project management in small and medium translation businesses. Going through the test drive I received for this review, I observed only a few shortcomings of the system - most of them not even very serious:
Compared to the only serious shortcoming of LTRAC, the above are only peanuts: LTRAC lacks any secure server area. This is most disturbing when credit card details are transferred without SSL or any other security. I hope this dangerous practice will be soon fixed!
Fig. 3: LTRAC Vendor Bid Summary and Project Scheduling
But there are also more positive sides of LTRAC: you can easily import client and other previously established data and you will have the support of a competent and dedicated support team with a response time of less than 24 hours.
In the moment, LTRAC is a powerful but not cheap solution and therefore not suitable for freelancers and small agencies. In order to increase LTRAC's suitability for this clientele, Sandhills Software plans to release an ASP version later this year (LTRAC Express) featuring an initial set up fee with monthly user and hosting fees.
© 2003 by Dr. Thomas Wassmer, e-mail: tom at softreviews.org